Privacy Policy

Last updated: July 7, 2025

Valden Mode covers the entire website, including all information, content, functions, tools, products, and relevant services, as well as the layout and customized perspectives of both (the "Services"). Valden Mode is operated by Shopify, with services also available through it. This Privacy Policy describes how personal information will be shared, transparently used when Services are provided, used in other transactions otherwise carried out, and disclosed. In the event of a conflict, the Privacy Policy governs, specifically regarding the collection, processing, and handling of open personal data.

Please read this Privacy Policy carefully. By accessing and using the Services, you agree to the practices described here.

Personal Information We Collect or Process

When we use the term “personal information,” we mean data that identifies or relates to an identifiable individual. Personal information is not anonymous information, but rather details that directly or indirectly identify an individual. We may collect the following categories of personal information:

  • Contact details: name, mailing address, billing address, reference address, phone number, and email address.

  • Financial information: credit card and debit card numbers, billing details, payment method, payment confirmations, and related transaction data.

  • Account details: username, password, security questions, preferences, and settings.

  • Transaction details: items purchased, added to cart or wishlist, returned, exchanged, canceled, and other transactions.

  • Communications: messages exchanged with our support team.

  • Device information: device type, browser, network connection, IP addresses, and unique identifiers.

  • Service interactions: how and when you use or interact with the Services.

Sources of Personal Information

We collect personal information from:

  • You directly: when you create an account, use our Services, communicate with us, or make a purchase.

  • Automatically: through cookies, device usage, and browsing data.

  • Service providers: such as analytics, advertising, and technology partners.

  • Third-party partners: including marketing or affiliate partners.

How We Use Personal Information

We may use your personal information for the following purposes:

  • To operate, personalize, and improve our Services: process orders, manage accounts, arrange shipping, handle returns and exchanges, provide tailored shopping experiences, and send account-related updates.

  • Marketing and advertising: send promotional emails, SMS, or online ads about our products and services.

  • Security and fraud prevention: verify identities, prevent fraud or illegal activities, and protect the safety of our Services.

  • Customer support: respond to inquiries and provide assistance.

  • Legal compliance: comply with laws, respond to government requests, enforce our policies, and protect our rights.

When We Share Personal Information

We may share your personal information with:

  • Shopify: for hosting, IT management, payment processing, analytics, fulfillment, and shipping.

  • Marketing partners: to deliver targeted advertising.

  • Service integrations: such as social media widgets or third-party apps.

  • Affiliates: within our business group.

  • Business transfers: in the case of mergers, acquisitions, or similar transactions.

  • Legal obligations: to comply with subpoenas, court orders, or enforce our policies.

Relationship with Shopify

Our Services are hosted by Shopify. Personal information may be accessed, processed, and stored by Shopify to deliver and support the Services. Shopify also processes personal data shared across merchants and partners. For details on how Shopify handles customer data, please review Shopify’s Privacy Policy.

Third-Party Sites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy practices, security, or content. Public or semi-public information (e.g., on social media) may also be visible to others.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age in their jurisdiction. If we learn that we have collected data from a child, we will take steps to delete it.

Retention of Information

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location (including if you are in the European Economic Area or UK), you may have the following rights:

  • Access: request a copy of your personal data.

  • Deletion: request that we delete your personal data.

  • Correction: request corrections to your data.

  • Portability: request your data in a portable format.

  • Opt-out of marketing: unsubscribe from promotional communications at any time.

You can exercise these rights by contacting us (see Contact below). We may need to verify your identity before fulfilling your request.

Complaints

If you have concerns about how your personal information is handled, please contact us first. If unresolved, you may file a complaint with your local data protection authority.

International Transfers

Your data may be transferred outside your country. When data is transferred from the EEA or UK, we rely on standard contractual clauses or other recognized transfer mechanisms to ensure appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or operational needs. Updates will be posted here with a new “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: info.valdenmode@proton.me
📍 Address: 1209 Mountain Road Place Northeast, Ste R, Albuquerque, NM, 87110, US

For purposes of data protection laws, Valden Mode is the controller of your personal information.